Frequently Asked Questions

Everything you need to know about your next high-performance build.

How long will it take to build and ship my PC?

Every PC is hand-assembled and rigorously tested. Standard lead times are typically 5-10 business days for assembly, followed by 3-5 days for ground shipping depending on your location.

What kind of warranty comes with my Build Redux system?

We stand by our craftsmanship. All systems include a comprehensive 2-year parts and labor warranty to ensure your hardware stays running at peak performance.

Are the components used in my build brand name?

Yes, we only use high-quality, industry-standard components from trusted brands like NVIDIA, Intel, AMD, and ASUS. We never use proprietary parts that limit future upgradeability.

Do you offer financing options?

We offer flexible payment plans through Affirm, allowing you to pay for your new gaming rig in monthly installments that fit your budget.

Is tech support included with my purchase?

Absolutely. Our US-based support team is available via email and chat to help you with everything from initial setup to troubleshooting complex technical issues.

What is your return policy?

If you are not satisfied with your purchase, you can return your system within 30 days of delivery. Please note that a restocking fee may apply and original shipping costs are non-refundable.